CUSTOMER RELATIONSHIP MANAGEMENT
Harness the benefits of proven CRM concepts with the unparalleled features of UVEOUS CRM. Establish a fail-proof process & system, in order to maximize profits, create long-term clients and add value to your products.
BENEFITS
1. SALES STAFF
• Know your customers better
• Organize yourself and your activities
• Get reminders by your systems
• Get alerts by your system to act on circumstances
• Quickly access and record information
• Coordinate better with your agents and subordinates
2. SALES MANAGER
• Control your sales-staff activities
• Delegate work more efficiently
• Set a clear sales process, even for new employees
• Promote teamwork by creating structured teams
• Set sales targets and follow up on them
3. MARKETING STAFF
• Know your successful campaigns
• Analyse your target groups better
• Plan measures and ensure their effectiveness
• Budget Campaigns and Channels
• See real-time reports on your campaigns and leads
4. CUSTOMER SERVICE STAFF
• See unresolved customer requests
• Workow-based routing to specific department, roles or persons
• Track time taken to resolve issues
• Record billable items on tickets
• See efficiency reports
5. TOP MANAGEMENT
• Know your forecasted sales and drill down to each opportunity
• Control your sales regions and sales force
• Get real-time reporting on sales ¬figures, sales funnel
• See cost versus revenue analysis on real-time